Industry
Also in this branche, we notice a strong pressure from the market and new governmental regulations. In The Netherlands an example of this is the WMO law (Wet Maatschappelijke Ondersteuning) with the objective to have people stay at home as long as possible. This is the reason that many local governmental organizations outsource the homecare. Because of this homecare has become very dynamic and under constant pressure. The objective is to work efficient, while obtaining high-quality Client service and medical treatments.
Issues
Because of more strict compliancy to rules as defined in laws like AWBZ, home care organizations find it difficult to employ nurses with the right level where necessary. This means that sometimes client service is done by nurses not educated (enough) to perform the required tasks.
This causes pressure on the quality of the jobs and increases the risks for failures. It might be a reason that some organizations have the perception that the Incident reporting increases (MIT report; “Meldingen Incidenten Thuiszorg”).
Another trend is that nurses perceive the pressure on the job-content as demotivating where they believe that the total treatment package is improving both the patient’s wellbeing as well as their job-satisfaction.
Solution
ICRON works together with specialists in the field of healthcare/homecare, such as Dehora in Amsterdam and Brussels.
ICRON’s Advanced Planning and Scheduling solution offers expertise in this field of organization and Client logistics and promises increase of productivity and higher utilization percentages of existing capacities. Better for Client (Client satisfaction), better for care staff (greater employee satisfaction), and better for the organization (Optimal use of materials, reduces labor costs, reliable management information).