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Our commitment to our customers on COVID-19

MARCH 25, 2020
Our commitment to our customers on COVID-19

Our core business is Decision Centric Optimization and we will continue to support you to optimize your business decisions during these uncertain times as the decisions you will make today will determine the future of your business. We have been in business for decades helping our customers to make optimized decisions and survive in a VUCA World (Volatile, Uncertain, Complex, Ambiguous), with complex processes and limited resources.

1. People First

Our primary focus is to ensure the health and welfare of our employees and our customers’ employees. We have conducted social distancing and put in place many virus-mitigating actions to prevent the spread of COVID-19, such as restriction of travel and public transportation, extensive hygiene precautions in our offices, disinfection and health insurance guidance manual release, etc. As a global company, we easily switched to a remote working model as of 17th of March trusting our extensive online collaboration capabilities. Remote working and virtual teaming are our preferred mode of operations and communications with each other and with our customers.

2. Continuity of Operations

We have tested our business continuity programs to ensure we operate and deliver our services with no delay. Our project and implementation teams are committed to our project plans, deadlines and work aligned with our customers’ priorities. Our technical environments and processes are monitored 24 hours a day, under the supervision of operations team.

3. Support

We are committed to solve your technical issues on timely manner as usual. Our global support teams are available during their working hours and through the standard channels. Therefore, all our customers can continue to request support service as usual.

4. Leadership & Management

ICRON’s leadership team is closely monitoring all the unfolding legal, regulatory and economic developments to assess and appropriately respond to the crisis as it evolves, to adjust our operations to ensure icrontech.com | Page 2 business continuity. ICRON operates according to guidance from local governments and local public health authorities of the countries we operate in. We are continually reviewing our Business Continuity Plans that is developed to guide us through COVID-19. Our technical and business teams are evaluating foreseeable scenarios and critical processes ensuring we are fully prepared for possible developments.

Contact Information

For more information, please contact:

Email: hello@icrontech.com

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