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Global Leader in Acrylic Fiber:
Aksa Akrilik Improved Order Service Quality by 30% with ICRON

30% improvement in service quality for order management

Increased end-to-end visibility

Improved automated planning process

Shortened order confirmation time

Company Facts
  • Company Name: Aksa Akrilik
  • Industry: Chemical Manufacturing
  • Country: Global
  • ICRON Solution: Order Promising, Detailed Scheduling

At a Glance

Aksa Akrilik, the world’s largest acrylic fiber producer, partnered with ICRON to tackle production planning complexities, reduce delivery lead time, and enhance reporting. Since the beginning of this partnership, Aksa Akrilik has improved service quality in order management by 30%. By adopting AI-powered decision intelligence, Aksa Akrilik was able to streamline production, accelerate response time, and enhance collaboration across previously siloed planning teams.

Goals – Overcoming Complexities In The Production Planning Process, Improving Delivery Lead Time, Enhancing Customer Trust, And Controlling Production Costs.

Established in 1968, Aksa Akrilik is the world’s largest producer of acrylic fiber. With smart investments and groundbreaking innovation, it has built the world’s largest acrylic fiber production facility, spanning 600,000 square meters, which produces 355,000 tons of fiber annually. This fiber is then supplied to 400 customers in 50 countries worldwide.

Aksa Akrilik has undoubtedly touched the lives of millions worldwide, appearing in the carpets that adorn our floors, the sweaters we wear, the awnings of corner stores, and the industrial fibers used in manufacturing processes. Aksa Akrilik’s success and scale are a testament to their strategic prowess and supply chain resilience. However, to continue scaling and looking towards the future, they identified specific challenges and supply chain pain points to overcome before further expansion. Their objectives were to enhance customer trust and improve supply chain reliability.

Here’s A Look At Aksa Akrilik’s Primary Goals In This Story Aligned With These Objectives:

01

Simplify Production Planning

Reduce complexity across multiple production processes and enable planners to make faster, more confident decisions.

02

Boost Supply Chain Reliability

Ensure more consistent and accurate order fulfillment to build customer trust and support global growth ambitions.

03

Strengthen Reporting Capabilities

Build a reliable reporting framework to improve visibility and enable timely, data-driven decision-making.

04

Improve Operational Efficiency

Enhance coordination and resource use across the supply chain to increase agility and reduce unnecessary costs.

01

Simplify Production Planning

Reduce complexity across multiple production processes and enable planners to make faster, more confident decisions.

02

Boost Supply Chain Reliability

Ensure more consistent and accurate order fulfillment to build customer trust and support global growth ambitions.

03

Strengthen Reporting Capabilities

Build a reliable reporting framework to improve visibility and enable timely, data-driven decision-making.

04

Improve Operational Efficiency

Enhance coordination and resource use across the supply chain to increase agility and reduce unnecessary costs.

Key Challenges

As a leader in acrylic fiber manufacturing, Aksa Akrilik’s operations span a global network, requiring meticulous coordination to ensure timely production and delivery. The company has navigated complex supply chain challenges over the past decades. However, having outlined clear goals for its growing production process, it was critical to identify key challenges and their impact on pursuing these goals. ICRON and Aksa Akrilik worked together on this project to determine the starting point for the following three key challenges –

01

Planning Complexity

Aksa Akrilik manages five main production processes and several smaller processes in its supply chain. Each production process has specific constraints, different planning needs, and siloed planning processes. Increasing scale added to the planning complexity, making it difficult for planners to collaborate or adopt data-driven methodologies for better planning.

02

Low End-to-End Visibility

A lack of coordination between planning processes, poorly defined reporting frameworks, and fragmented planning efforts led to low end-to-end visibility. As the business expanded, visibility challenges became more pronounced, further highlighting the need for seamless end-to-end oversight.

03

Intelligent Order Flow & Early Risk Detection

Aksa Akrilik needed a solution to generate reliable, end-to-end production plans rapidly. The interdependencies between multiple manufacturing steps made it difficult for planners to visualize the full order flow and assess throughput holistically. As a result, response times were slowed.

01

Planning Complexity

Aksa Akrilik manages five main production processes and several smaller processes in its supply chain. Each production process has specific constraints, different planning needs, and siloed planning processes. Increasing scale added to the planning complexity, making it difficult for planners to collaborate or adopt data-driven methodologies for better planning.

02

Low End-to-End Visibility

A lack of coordination between planning processes, poorly defined reporting frameworks, and fragmented planning efforts led to low end-to-end visibility. As the business expanded, visibility challenges became more pronounced, further highlighting the need for seamless end-to-end oversight.

03

Intelligent Order Flow & Early Risk Detection

Aksa Akrilik needed a solution to generate reliable, end-to-end production plans rapidly. The interdependencies between multiple manufacturing steps made it difficult for planners to visualize the full order flow and assess throughput holistically. As a result, response times were slowed.

Solutions

Aksa Akrilik recognized the need to unify planning and stay agile. To achieve this, they partnered with ICRON and adopted an intelligent planning platform tailored to their scale and goals. This strategic move enabled them to manage their supply chain and accelerate digital transformation proactively. Aksa Akrilik sought leadership in supply chain planning and data-driven decision intelligence. Implementing innovative technological solutions addressed the key challenges and enabled Aksa Akrilik to achieve its goals.

Planning data often exists in silos, making it difficult to manage and prone to inconsistencies. At Aksa Akrilik, ICRON addressed this challenge by enabling a centralized, intelligent data environment that supports both detailed scheduling and order promising. By aligning peripheral operations with the core production process, ICRON strengthened the flow of information across the supply chain. It streamlined planning and minimized manual repetition, enhanced data reliability, and filled critical gaps left by legacy systems — laying the foundation for more precise and resilient decision-making.

A detailed scheduling solution helps planners create precise schedules, adapt schedules to changing conditions, and communicate effectively with all concerned teams. High-precision scheduling and enhanced communication also lead to optimized resource allocation, streamlined production, and high end-to-end visibility across the supply chain. Aligning inventory with production needs prevents stockouts and overproduction. Additionally, the system enhances customer satisfaction through accurate delivery timelines and improved on-time delivery rates.

A comprehensive Order Confirmation & Tracking solution offered real-time updates and detailed reporting to the production teams. Aksa Akrilik can share quick and accurate updates with customers to improve experience and build trust. It has helped to optimize lead times, reduce bottlenecks, and improve prioritization in Aksa Akrilik’s supply chain. ICRON Order Promising ensured accurate delivery promises and improved order confirmation performance. The unique solution has established a deadline structure, making tracking easier, quicker, and more accurate.

Results

  • Established a digitalized end-to-end supply chain planning system
  • Improved cross-functional communication and collaboration by enhancing supply chain visibility
  • Simplifying the planning process by focusing on data-driven decision intelligence
  • High-precision scheduling solution that enables optimized resource allocation and streamlined production
  • Accurate order promising calculations, ensuring reliable delivery commitments and improved customer satisfaction
  • Improved warehouse performance evaluation
  • Improved order service quality by 30%
  • Planning accuracy improved significantly, reducing errors and increasing confidence in daily decision-making.
  • Capacity planning is now closely synchronized with real-time fluctuations in supply and demand.
  • ICRON enables the automatic generation of optimal plans and schedules, reducing manual effort and accelerating responsiveness.
  • Over 30,000 operations are scheduled through 100 work centers—empowering teams to manage daily operations and adapt quickly to unexpected changes in demand or capacity.
  • Resource utilization is maximized, with sharp reductions in set-up times and work-in-process inventory levels.
  • Productivity and profitability have both seen substantial increases, fueled by streamlined, data-driven processes.
  • Collaboration across planners, management, and shop floor teams is now seamless and insight driven.
  • The entire MRO process is visible and controllable from end to end.
  • Flexible data analytics support continuous improvement and forward-looking forecast planning.

By implementing new planning capabilities, Aksa Akrilik has transformed how it manages complexity, achieving measurable improvements in visibility, delivery performance, and agility. With their Order Promising and Detailed Scheduling, we’ve improved end-to-end visibility and enhanced cross-functional collaboration. Together, we have streamlined processes, reduced planning time, and ensured accurate delivery commitments, boosting customer satisfaction. High-precision scheduling and real-time insights now empower us to operate with greater agility and efficiency. ICRON has been a valuable partner in driving our operational excellence.

Levent Tan
Planning and Product Warehouse Manager

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