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Customer Centric
Supply Chain Planning
Solution

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ICRON Customer Centric Supply Chain Planning offers a unified planning and decision-centric optimization platform. It enables organizations to align their business decisions with strategic, tactical, and operational-level planning to address a diverse range of supply chain planning challenges. ICRON is pivotal in aligning horizontal and vertical planning decisions by harnessing the power of Advanced Decision Intelligence and AI-driven solutions.

This is achieved by seamlessly integrating real-time market insights and customer information into all facets of internal enterprise supply chain operations spanning Demand, Order, Inventory, Procurement, Production and capacity, Scheduling, Finance and budget, S&OP, and Supply Chain Design. With the digitalization of planning, ICRON ensures that every aspect of the supply chain is optimized and aligned with the needs of internal stakeholders and external trading partners. This comprehensive approach allows decision-makers to understand the impact of their decisions on customer service levels and the supply chain’s end-to-end operations.

Achieve Business Goals

Manage end-to-end decision-making processes and ensure all your promises are reliable and efficient across all levels of your supply chain planning. Achieve comprehensive visibility and control with end-to-end supply chain planning across multiple enterprises, streamlining operations and driving better outcomes throughout your network.

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Differentiators

ICRON stands out as a leader, driven by a unique set of differentiators. Let's embark on a journey to explore these differentiators, each contributing to ICRON's compassionate commitment to delivering exceptional supply chain solutions.

Customer Centricity

Customer centric planning offers an operational environment where every decision maker within the organization has a clear comprehension of the impact of every decision on every single customer’s service level and holds the pulse of end-to-end operational dependencies among diverse levels of the supply chain. Customer centricity is not just a motto, it ensures all your actions are focused on one single target, to make you profitable.

Dynamic Global Pegging

Explore the vital role of global pegging in nurturing an interconnected, agile supply chain. By combining forward and backward pegging, identify dependencies between supply chain activities, enabling efficient planning and management. With enhanced visibility into both available-to-promise and capable-to-promise commitments, this approach ensures that you can meet customer demands accurately and efficiently. Attain full visibility, enabling quick responses to sudden shifts in demand or supply, and enhancing overall supply chain resilience.

Embedded Analytics

Discover the untapped potential of data-driven decisions with embedded analytics. Incorporating advanced analytics and automation into planning and decision-making processes can elevate efficiency and responsiveness. Embedded analytics seamlessly integrate data-driven decision-making and autonomous planning into daily operations, from resource allocation and requirement calculation to sophisticated optimization methods.

Risk Management

Gain complete visibility to proactively identify and mitigate supply chain risks while capitalizing on emerging opportunities. Shape your decision-making framework in alignment with your organization's risk tolerance for strategic, tactical, and operational choices, effectively reducing the chances of negative product impacts and liabilities.

Sustainability

Embrace supply chain sustainability by optimizing procurement, production, storage, and distribution decisions for reduction of CO2 emissions. Keep track of your company's progress towards environmental goals (such as Carbon, Water, and Air) and adjust supply chain operations accordingly. Remember, sustainability entails an investment in a purpose-driven, future-ready business that harmonizes with today's values and tomorrow's necessities.

Adaptive Scenario Planning

Prioritize business goals and KPIs that align with scenario-generated plans, enriched by supply chain forecasting data. Efficiently blend scenarios and conduct detailed scenario comparisons. Seamlessly incorporate ad-hoc what-if scenarios, along with automated scenario generation and analysis, to elevate your agility in effectively responding to disruptions and uncertainties.

Measurable Benefits

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Net Profit Improvement

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Increase in OTIF Performance

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Reduction in Inventory Costs

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Increase in Capacity Utilization

Start Using Immediately & Get Instant Benefits

ICRON Customer Centric Supply Chain Planning is your supply chain planning journey partner!

ERP integration, third party data integration
Flexible integration

Integrate with third parties easily

manufacturing data
Minimized data dependency

Gain results with current data
Set constraints manually

cloud based, saas
Multiple Deployment Options

SaaS, On Prem, Private Cloud

customizable software
Configurable

Flexible with standard extenders: company specific algorithms, optimization, use cases

Flexible integration
ERP integration, third party data integration

Integrate with third parties easily

Minimized data dependency
manufacturing data

Gain results with current data
Set constraints manually

Multiple Deployment Options
cloud based, saas

SaaS, On Prem, Private Cloud

Configurable
customizable software

Flexible with standard extenders: company specific algorithms, optimization, use cases

Trusted by Industry Leaders

Supply Chain Visibility For All

CEO & CFO

Sales & Customer Relations Manager

Material & Supply Manager

Production Manager

Supply Chain Visibility For All

CEO & CFO

Sales & Customer Relations Manager

Material & Supply Manager

Production Manager

Enhance alignment and collaboration

Align your business strategy with actions across your organization.

Gain visibility over risks & opportunities

Make informed decisions with what-if scenarios to mitigate risks, and to create opportunities. Make outcome-focused decisions with ease.

Reduce costs

Gain control over expenses and cost drivers by translating integrated demand and supply plans into revenue and costs for a detailed financial impact analysis.

Boost revenue & profitability

Leverage AI reinforced opportunities to increase revenue. Align decisions with the desired financial outcomes.

Accelerate market response

In the face of changing market conditions, fluctuations in customer demand, business goals, and supply chain constraints, respond fast to your customers with real-time visibility.

Improve OTIF & mitigate risks

Make informed decisions with what-if scenarios to mitigate risks, and to create opportunities. Make outcome-focused decisions with ease.

Improve customer satisfaction

Promise order due dates that you can deliver. Adopt proactive customer communication in times of disruptions.

Make accurate demand forecasts

Predict customer demand with the highest level of AI accuracy by using real-time inputs and statistics.

Reduce excess stock

Decide optimum inventory levels by taking economic order quantity, safety stock, holding cost and reorder cycle into consideration.

Avoid shortages

Analyze the material requirements and manage purchase orders with respect to forecast order prioritization and replenishment policies.

Plan with agility

Make optimized inventory and purchase plans and revise quickly according to dynamic market conditions. Assess inventory levels with respect to your stock policy.

Reduce costs

Diminish costs substantially with the help of resource optimization and material utilization. Analyze contigent plans to reduce material supply and stock holding costs.

Gain visibility for efficiency & agility

Monitor production plan on gantt charts and eliminate disruptions. Manage production decisions with all BOM and route alternatives.

Stay proactive against disruptions

Manage and control on material and resource bottleneck issues. Enhance visibility to cope with real life capacity disruptions.

Optimize downstream and upstream flows

Reduce inventory level and minimize set-up time. Manage resource capacity with short-term shift, overtime decisions and real-time unavailabilities.

Achieve inventory and asset optimization

Optimize asset utilization and the outsource productions. Manage capacity with long-term shift and overtime decisions.

sales manager, sales management

Supply Chain Visibility For All

CEO & CFO

Enhance alignment and collaboration

Align your business strategy with actions across your organization.

Gain visibility over risks & opportunities

Make informed decisions with what-if scenarios to mitigate risks, and to create opportunities. Make outcome-focused decisions with ease.

Reduce costs

Gain control over expenses and cost drivers by translating integrated demand and supply plans into revenue and costs for a detailed financial impact analysis.

Boost revenue & profitability

Leverage AI reinforced opportunities to increase revenue. Align decisions with the desired financial outcomes.

Sales & Customer Relations Manager

Accelerate market response

In the face of changing market conditions, fluctuations in customer demand, business goals, and supply chain constraints, respond fast to your customers with real-time visibility.

Improve OTIF & mitigate risks

Make informed decisions with what-if scenarios to mitigate risks, and to create opportunities. Make outcome-focused decisions with ease.

Improve customer satisfaction

Promise order due dates that you can deliver. Adopt proactive customer communication in times of disruptions.

Make accurate demand forecasts

Predict customer demand with the highest level of AI accuracy by using real-time inputs and statistics.

Material & Supply Manager

Reduce excess stock

Decide optimum inventory levels by taking economic order quantity, safety stock, holding cost and reorder cycle into consideration.

Avoid shortages

Analyze the material requirements and manage purchase orders with respect to forecast order prioritization and replenishment policies.

Plan with agility

Make optimized inventory and purchase plans and revise quickly according to dynamic market conditions. Assess inventory levels with respect to your stock policy.

Reduce costs

Diminish costs substantially with the help of resource optimization and material utilization. Analyze contigent plans to reduce material supply and stock holding costs.

Production Manager

Gain visibility for efficiency & agility

Monitor production plan on gantt charts and eliminate disruptions. Manage production decisions with all BOM and route alternatives.

Stay proactive against disruptions

Manage and control on material and resource bottleneck issues. Enhance visibility to cope with real life capacity disruptions.

Optimize downstream and upstream flows

Reduce inventory level and minimize set-up time. Manage resource capacity with short-term shift, overtime decisions and real-time unavailabilities.

Achieve inventory and asset optimization

Optimize asset utilization and the outsource productions. Manage capacity with long-term shift and overtime decisions.

Customer Centric Supply Chain Planning FAQs

What is customer-centric supply chain planning software, and how does it enhance supply chain management?

Track workforce efficiency at a glance. Monitor key performance metrics like employee utilization, productivity, service levels, task fulfilment, overtime, absence ratios, and compliance in real time to stay informed and make proactive decisions.

Download the free e-book: Customer is the King – How to Make Your Supply Chain Customer-Centric

How does the ICRON supply chain management tool differ from the other available solutions?

ICRON’s supply chain planning tool integrates real-time data, leverages advanced decision intelligence, and champions a customer-centric approach to distinguish itself from other available solutions. Typically, supply chain management software relies on historical data and existing workflows to identify patterns and make predictions based on past trends. ICRON Customer Centric Supply Chain Planning utilizes artificial intelligence (AI) to facilitate informed decisions through dynamic and scenario-based planning solutions. This next-generation supply chain planning tool empowers businesses with predictive forecasting, end-to-end visibility, and the ability to simulate the impact of each decision across the supply chain. By aligning every action with customer needs and market conditions, it enhances agility, reduces costs, and improves customer satisfaction, key outcomes that traditional solutions often fail to deliver.

Can ICRON supply chain planning software integrate with my existing ERP or WMS tools?

Yes, ICRON supply chain planning software is built to seamlessly integrate with a wide range of existing ERP (Enterprise Resource Planning) and WMS (Warehouse Management System) tools. This ensures a smooth and reliable data flow across platforms, allowing companies to enhance their supply chain planning capabilities without overhauling their current planning infrastructure. By connecting with your ERP and WMS systems, ICRON enables real-time visibility, synchronized workflows, and better coordination across the supply chain. The result is minimal operational disruption and maximum value from your existing technology investments.

How does ICRON use AI to improve supply chain efficiency?

ICRON utilizes AI to turn complex data into actionable insights, enabling planners to make informed decisions at every level of the supply chain. Its predictive intelligence analyzes large volumes of historical and real-time data to forecast demand, anticipate disruptions, and avoid bottlenecks. Prescriptive analytics then recommends optimal actions based on constraints, objectives, and market conditions, improving planning accuracy and agility. AI also enables advanced scenario modeling, risk assessment, and real-time responsiveness, eliminating blind spots and making operations more resilient. Through continuous learning, the system refines its models and automatically adapts to market changes. These AI capabilities optimize everything from demand forecasting and inventory planning to production scheduling and network design – therefore improving overall supply chain efficiency.

How does the ICRON software handle sudden supply chain disruptions?

ICRON Customer Centric Supply Chain Planning is designed to handle supply chain disruptions with speed and precision. With AI-powered decision intelligence, the ICRON platform examines real-time data for a detailed impact analysis based on rapid scenario modelling. It enables planners to quickly simulate alternatives, evaluate trade-offs, and implement recovery strategies in minutes. Predictive analytics help identify risks before they escalate, while prescriptive analytics recommend optimal actions to minimize disruption. The software supports continuous risk monitoring, allowing organizations to stay prepared for evolving challenges. This agility ensures supply chain continuity, reduces downtime, and maintains overall operational efficiency—even in highly volatile conditions.

Is ICRON’s supply chain management software scalable for growing businesses?

Yes, ICRON’s supply chain management software is highly scalable and built to support businesses at every stage of growth. Its modular architecture allows companies to expand functionality as their supply chain needs evolve. Whether you're managing a regional operation or scaling to a global supply network, the platform adapts seamlessly without requiring a complete system overhaul. The software’s cloud-ready infrastructure supports increased data volumes, users, and complexity with ease. Advanced AI and decision intelligence capabilities ensure performance remains efficient even as operations grow. This makes ICRON a future-ready solution for businesses aiming to scale sustainably and competitively.

How does the software demonstrate a return on investment (ROI) for supply chain management?

ICRON solutions track key metrics such as reduced inventory carrying costs, improved forecast accuracy, higher service levels, and faster response times. Users can understand the ROI through real-time KPI dashboards, which use advanced analytical tools to offer insights on operational efficiency and financial impact. The platform also enables scenario-based simulations to estimate potential savings before changes are implemented. By automating manual tasks and optimizing resource allocation, the software lowers operational expenses and increases throughput. Additionally, leveraging decision intelligence in the supply chain planning process enhances overall decision-making, reducing costly errors and delays that lead to long-term profitability. Businesses can also measure ROI through increased agility, cost savings, and improved customer satisfaction over time.

Is there a free trial or demo of the supply chain management software?

Yes, ICRON offers personalized demos to help businesses experience the platform’s full capabilities in a real-world context. These sessions are tailored to your industry and supply chain challenges, providing you with hands-on insights into how the software can enhance efficiency, visibility, and informed decision-making.

Request a free demo here to explore how ICRON can support your supply chain transformation.

Can the supply chain planning software be customized for industry-specific requirements?

Yes, our supply chain planning software is built with the flexibility to support sector-specific requirements through industry-ready solution templates. Instead of customizing from scratch ICRON offers pre-configured capabilities tailored to the unique processes of industries such as manufacturing, automotive, chemicals and pharmaceuticals. These out-of-the-box features accelerate deployment while ensuring alignment with common operational challenges in each sector. The platform's modular design allows businesses to activate only the functionalities they need, with the ability to scale or adapt as requirements evolve. Additionally, our deep industry expertise ensures that each solution reflects best practices and regulatory standards relevant to your domain. This approach provides faster time-to-value with minimal complexity.

Can the software track sustainability metrics in supply chain operations?

Yes, ICRON’s supply chain planning software’s advanced analytics provide actionable insights to reduce emissions, optimize resource utilization, and enhance overall supply chain resilience. The solution is designed to track and report key sustainability metrics from across the supply chain. The platform enables organizations to monitor environmental indicators, such as carbon emissions, energy consumption, and waste generation, in real-time. By leveraging decision intelligence, ICRON helps businesses align their supply chain operations with ESG goals, turning sustainability challenges into competitive advantages. Whether you're initiating your ESG journey or aiming to scale your impact, ICRON offers the tools necessary to achieve measurable sustainability outcomes.

For a comprehensive understanding of how ICRON supports ESG objectives in supply chain planning, download the e-book here.

How does the software support supply chain risk management?

ICRON helps businesses anticipate and mitigate supply chain risks by continuously monitoring disruptions and recommending optimal responses through AI-driven decision intelligence. The software integrates real-time data and predictive analytics to detect vulnerabilities across operations, logistics, and external environments. Scenario simulations and prescriptive analytics then guide teams on the most effective mitigation strategies, enabling faster and more informed decisions. This proactive approach strengthens resilience, ensuring supply chain continuity even in volatile conditions. Importantly, ICRON aligns risk management with your organization’s strategic objectives and risk appetite, helping you balance risk with opportunity and maintain a competitive edge.

For a comprehensive understanding of how ICRON supports supply chain risk management, download the e-book here.

Does the tool support multi-echelon inventory optimization for global supply chains?

Yes, ICRON’s supply chain planning software supports multi-echelon inventory optimization (MEIO), enabling businesses to manage stock efficiently across all levels of a global supply network. By considering interdependencies between warehouses, distribution centers, and production sites, the tool balances inventory levels system-wide to minimize costs and improve service levels. Advanced analytics and real-time data integration ensure optimal stock positioning, reduce excess inventory, and prevent stockouts. This capability is crucial for large-scale, complex supply chains that operate across multiple geographies.

Does the software support scenario planning for supply chain decision-making?

Yes, ICRON’s supply chain planning software includes robust scenario planning capabilities that help businesses model and compare different supply chain strategies and their potential impact before making critical decisions. Users can create “what-if” scenarios to evaluate the effects of disruptions, demand changes, supplier delays, or capacity constraints across the supply network. By simulating multiple scenarios, companies can identify the most cost-effective and resilient options, reducing risk and improving supply chain agility. These tools are essential for strategic planning, operational flexibility, and long-term sustainability. Scenario planning also supports alignment between supply chain operations and broader business objectives. This feature empowers supply chain leaders to make proactive, data-driven decisions in today’s dynamic market environment.

What key features should I expect from ICRON’s supply chain management software?

The ICRON supply chain management software offers various distinguishing features that empower planning efforts at every level of the supply chain. These features enable planners to leverage decision intelligence to fulfill a varied range of planning objectives.

  • Adaptive Scenario Planning – Detailed scenario comparisons, including ‘what-if’ scenario analysis, help our clients understand the impact of potential disruptions or the consequences of strategy changes, enabling them to gain agility and effectively respond to disruptions and uncertainties.
  • Dynamic Global Pegging – Combining forward and backward pegging enables our clients to identify the interdependencies in their supply chain activities. It also eliminates blind spots, enhancing visibility into both available-to-promise and capable-to-promise commitments.
  • Risk Management – Shape your decision-making framework in alignment with your organization's risk tolerance for strategic, tactical, and operational choices, effectively reducing the chances of negative product impacts and liabilities.

Why is a customer-centric approach critical in modern supply chain planning?

A customer-centric approach is essential in modern supply chain planning because it aligns decisions with customer needs, driving satisfaction, loyalty, and competitive advantage. In today’s dynamic markets, companies must respond quickly to changing demand, deliver faster, and provide greater transparency. ICRON’s Customer-Centric Supply Chain Planning solution enables this by leveraging AI-driven decision intelligence to synchronize operations, anticipate disruptions, and ensure reliable service across the supply chain—turning customer expectations into actionable, profitable plans.

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Demand Decision Process

ICRON Demand empowers businesses to navigate uncertainty through accurate forecasting using AI-driven methods that take into consideration historical data, reaTime updates, and fast adaptation to changing market conditions and disruptions.

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