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Customer Centric Supply Chain Planning


Handle Disruptions, Seize Opportunities

Giving right promises to your customers is paramount importance in meeting and exceeding service and product commitments, serving as the cornerstone of customer satisfaction.

ICRON Order is designed to empower enterprises by enabling them to strategically align with their business objectives. These include mitigating delays, improving On-Time-In-Full (OTIF) performance, and enhancing customer loyalty and trust through precise order promising decisions. Featured with robust order planning and management, ICRON Order strengthens the organization's market position and growth potential resulting in elevated revenue streams.


Let's dive into how ICRON Order benefits your organization with improved operations, optimized decision-making, and long-term sustainability.

Increase OTIF Performance

Optimize due dates based on order, customer, and product priorities to prevent revenue loss using advanced order management features.

Optimize Order Management

Make data-driven informed decisions that utilize advanced calculations factoring in lead times, production capacities, transportation limitations, prioritization rules, and many other complex constraints.

Improve Lead Time Management

Take the complexity out of lead time management by leveraging advanced algorithms and real-time data integration in order management process. Enhance accuracy in order promises and delivery estimates.

Maximize Revenue and Customer Satisfaction

Support available-to-promise (ATP) and capable-to-promise (CTP) calculations using available and projected inventories for the entire supply network and prevent revenue loss.

Achieve Seamless Order Integration

Incorporate and analyze new orders real-time without disrupting existing plans, ensuring a smooth and uninterrupted order fulfillment process.

Multi-Channel Order Management

Ensure an efficient experience by seamlessly integrating order processes across diverse touchpoints. Synchronize inventory levels and fulfillment strategies in real-time.

Seize Opportunities

Analyze early delivery possibilities of orders and discover opportunities for new sales and more.

Handle Disruptions

Easily incorporate supply and production constraints to proactively mitigate possible disruptions. Adapt rapidly to ever-changing circumstances.

Enhance Customer Retention

Embrace customer management, customer analysis, and customer prioritization to achieve improved customer understanding, personalized engagement. Analyze the risks of the promises given to your customers.

Measurable Benefits


Improvement in Customer Response Time


Net Profit Increase


OTIF Delivery Performance

A Unique Perspective on
Order Decisions
with ICRON's Differentiators

Customer Centricity
  • Putting your customers' needs at the forefront of order management is essential for enhancing the overall customer experience.
  • Taking into account the risks related to orders, including delivery, capacity, or materials, is crucial for delivering better service to your customers.
  • Investigating the possibility of early deliveries can greatly boost customer satisfaction.
Dynamic Global Pegging
  • Harmonizing your order management process creates a cohesive and purpose-driven approach, aligning all elements for more efficient operations.
  • You can establish a direct connection between the methods and rationales in your order planning process, ensuring they are in sync with your company's goals.
  • Enabling available-to-promise (ATP) and capable-to-promise (CTP) calculations across your entire supply network, using available and projected inventories, optimizes revenue and enhances customer satisfaction in order management.
Embedded Analytics
  • Real-time insights and data-driven recommendations are at your businesses' disposal, aiding in informed decision-making for order commitments, resource allocation, and delivery timelines within the order management system.
  • Embracing an agile approach to order management, supported by embedded analytics, proactively strengthens your competitiveness and resilience in an ever-evolving marketplace.
Risk Management
  • Conducting a thorough analysis of delivery, material, capacity, and outsourcing risks is crucial for your businesses to proactively identify potential challenges.
  • The use of a Heat Map simplifies the process of conducting a detailed assessment of customer risks.
  • Implementing an effective time-based customer risk analysis, complete with dynamic color coding based on the risk score, strengthens your order management process.
  • Effective order management strategies utilize prescriptive analytics to reduce wastage and optimize resource utilization.
  • Environmental impact is minimized through efficient order management practices, thereby reducing your carbon footprint.
  • Aligning order fulfillment with real-time demand helps responsible consumption practices.
Adaptive Scenario Planning
  • To optimize your order management strategies, what-if scenario planning has utmost importance, where the impact of various possible scenarios on orders are examined in-depth.
  • Businesses’ ability to make informed decisions is enabled by considering various contingencies, such as supply disruptions or changes in demand. This aids in the development of proactive strategies to manage potential challenges and uphold accurate promises.
Features That Set You Apart for Success!

ICRON Order is equipped with cutting-edge technological features that empower your organization to optimize order promising and fulfillment processes facilitating efficient and informed decision-making.

Customer Order Analysis

  • Customer order risk analysis and opportunity assessment
  • Monitoring order life-cycle and satisfaction status in customer order approval processes
  • Analysis and follow-ups of the long-term customer order
  • Comprehensive delivery, material, capacity and outsource risk calculations within the order management process

Due Date & Quantity Management

  • Flexible and manual customer order management
  • Approval & Confirmation 
  • Due date & quantity editing 
  • Cancellation to rapidly integrate customer order change

Order Simulation

  • Simulation via new order creation or existing order changes without interfering the main plan 
  • Monitoring possible changes with respect to potential orders 
  • Detailed analysis of affected orders in terms of different aspects 
  • Possibility to integrate the simulation into current plan and accept new order 
  • Simulation saving mechanism for later review

Elevate Your Order Management

ICRON Order ensures efficient order management, customer satisfaction, and sustainable operations, by streamlining processes and enhancing customer experiences for your organization.

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Demand Decision Process

ICRON Demand empowers businesses to navigate uncertainty through accurate forecasting using AI-driven methods that take into consideration historical data, reaTime updates, and fast adaptation to changing market conditions and disruptions.