Order Promising
ICRON Order Promising enables organizations to make accurate and executable order commitments by balancing customer expectations with real-time capacity, inventory, and supply constraints, leveraging AI-powered decision intelligence.
Order promising directly impacts customer trust, service reliability, and profitability. When promise dates are set without full visibility into capacity, inventory, and supply constraints, organizations face delayed deliveries, frequent re-promising, and margin erosion.
ICRON Order Promising provides a centralized and constraint-aware environment where order commitments are evaluated in real time against actual operational conditions. This ensures that promises made to customers are reliable, profitable, and executable
Measurable Business Outcomes
Organizations using ICRON Order Promising achieve*:
improvement in customer response time
OTIF delivery performance
increase in net profit through improved promise accuracy
*Typical outcomes reported by customers. Results vary by industry, constraints, and planning horizon.
Key Capabilities That Power ICRON Order Promising
High-performance ATP and CTP-based order commitments
Combine Available-to-Promise (ATP) and Capable-to-Promise (CTP) logic in a high-performance engine that quickly delivers viable promise options, reducing customer wait time and increasing order throughput without compromising feasibility or margin.
Built-in order orchestration
Built-in order orchestration capabilities ensure smooth coordination of complex fulfillment workflows across multiple locations, partners, and systems.
End-to-end order visibility and control
Integrate inventory, production, and distribution plans to track order feasibility, cascading impacts of changes, and fulfillment paths across the supply chain.
Order simulation and comparison
Create and compare new or modified order simulations without disrupting the main plan, enabling safe evaluation of alternative promise and fulfillment scenarios.
Multi-channel order management
Ensure inventory accuracy and consistent order experiences across channels while optimizing fulfillment strategies in real time
Order fulfillment optimization
Balance cost, service level, and delivery speed at every step of the order fulfilment process
AI-driven analytics and embedded insights
Identify at-risk orders, alternative fulfillment options, and optimization levers to support faster and more informed decisions.
Out-of-the-box dashboards for order performance
Monitor OTIF, response time, promise accuracy, and profit impact through ready-to-use dashboards without additional configuration.
Who Uses ICRON Order Promising
Planners simulating and re-promising orders with full supply chain impact
Order managers follow alerts, manage exceptions and decisions
Supply chain teams coordinating fulfillment across channels and locations
Executives monitoring service performance, OTIF, and profit impact
How ICRON Order Promising Drives Results
Reliable Customer Commitments
Improve customer trust by committing only to delivery dates that can be met.
Coordinated Fulfillment Execution
Ensure smooth execution across complex fulfillment networks, partners, and channels.
Faster and More Accurate Responses
Reduce customer response time through real-time feasibility checks and automation.
Profit-Aware Order Decisions
Align order commitments with cost, margin, and service objectives.
ICRON Demand empowers businesses to navigate uncertainty through accurate forecasting using AI-driven methods that take into consideration historical data, reaTime updates, and fast adaptation to changing market conditions and disruptions.
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